BMGT 2331 - Principles of Quality Management (deactivate Fall 2017)

3 credit hours. 3 lecture hours. 0 lab hours.

Includes planning and implementing quality programs in an organization and analyzing cost/benefit of quality. Also covers the impact of employee empowerment.

Measurable Learning Outcomes:
Define the role of quality in production and service systems. Explain concepts related to quality cost/benefit. Define the quality improvement process.